1^ST CHOICE NUTRITION SITE PRIVACY POLICY

Faced with the development of new communication tools, 1^st Choice Nutrition deems it necessary to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect

Collection of personal information

1^st Choice Nutrition collects confidential information, such as last name, first name, postal address, postal code, e-mail address, telephone number and other information from its partners, customers and consumers. This personal information is collected through forms and through the interactivity established between you and our website. We also use, as indicated in the following section, cookies and/or log files to gather information about you.

Forms and interactivity

Your personal information is collected through forms, such as a website registration form, order form, opinion survey, contest or other.
This information is used for order tracking, promotional information and offers, statistics and website management. It is also collected for forum and discussion area purposes, comments, and correspondence.

Log files and cookies

1^st Choice Nutrition collects certain information through log files (“log file”) and cookies (“cookies”). This mainly involves the following information: IP address, operating system and pages visited and requests. The use of such files enables us to improve service and personalized reception, personalized consumption profile, order tracking and statistics.

Right of objection and withdrawal

We are committed to offering you a right of opposition and withdrawal with respect to your personal information as stipulated in 1^st Choice Nutrition’s Privacy Policy. The right to object is understood to be the possibility offered to Internet users to refuse that their personal information be used for certain purposes mentioned at the time of collection.
The right of withdrawal is understood to be the possibility offered to Internet users to request that their personal information no longer appear, for example, on a mailing list.
To exercise these rights, you must send your request to :

1^st Choice Nutrition
Chief Privacy Officer
1361 Graham-Bell Street
Boucherville, Quebec
J4B 6A1
Email: [email protected]

Right of access

We are committed to granting a right of access and rectification to persons concerned wishing to consult, modify or even delete information concerning them. To exercise this right, please send a written request to :

1^st Choice Nutrition
Chief Privacy Officer
1361 Graham-Bell Street
Boucherville, Quebec
J4B 6A1
Email: [email protected]

Security

The personal information we collect is kept in a secure environment. The people working for us are required to respect the confidentiality of your information, as mentioned in 1^st Choice Nutrition’s Privacy Policy.
To ensure the security of your personal information,1^st Choice Nutrition uses the following measures:

• SSL (Secure Sockets Layer)protocol
• SET protocol (Secure Electronic Transaction)
• Access management – authorized person
• Access management – person concerned
• Network monitoring software
• Computer backup
• Digital certificate development
• Identifier / password
• Firewalls

1^st Choice Nutrition is committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the privacy of your transactions. However, as no mechanism offers maximum security, an element of risk is always present when using the Internet to transmit personal information.

1^st CHOICE NUTRITION INTERNATIONAL PRIVACY POLICY

1^st Choice Nutrition values the relationship it has with the partners, customers and consumers with whom it does business, and is committed to protecting the personal information it holds about them.
Accordingly,1^st Choice Nutrition and its employees comply with this Privacy Policy, which is based on the privacy principles set out in Canada’s Personal Information Protection and Electronic Documents Act (hereinafter the “Act”).
The term “personal information” is used herein to mean any information about an identifiable individual that is not the individual’s name, title, business address or business telephone number.

Responsibility

1^st Choice Nutrition is responsible for all personal information under its control. As 1^st Choice Nutrition employs many individuals responsible for the day-to-day collection and processing of personal information, all departments are required to comply with this Privacy Policy as it may apply to their work and to certain individuals. 1^st Choice Nutrition is responsible for personal information in its possession or custody, including information entrusted to a third party for processing. It will provide, by contractual or other means, a comparable level of protection for information that is being processed by a third party.

Identifying Purposes

1^st Choice Nutrition will identify and document the purposes for which personal information is collected, used or disclosed at or before the time the information is collected.
1^st Choice Nutrition collects, uses and discloses personal information about its partners, customers or consumers in order to:

• To offer products, services and information of interest to consumers;
• To distribute documents or medium containing information of interest to consumers.

1^st Choice Nutrition will make a reasonable effort to specify, orally or in writing, the intended purposes to the individual from whom it collects personal information, at or after the time of collection but before use. 1^st Choice Nutrition will identify the purposes in such a manner that the individual can reasonably understand how the information will be used or disclosed.
1^st Choice Nutrition will identify any new purposes for the collection, use or disclosure of personal information at or before the time the information is collected; and 1^st Choice Nutrition will identify any purposes not previously identified before using or disclosing personal information that has already been collected.
1^st Choice Nutrition collects and uses personal information about its employees to provide them with information applicable to their work, terms and conditions of employment or other activities related to their employment. 1^st Choice Nutrition does not disclose any personal information it holds about its personnel for purposes other than those related to their employment.

Consent

The knowledge and consent of the individual are required for the collection, use or disclosure of personal information, except in emergencies and other situations permitted or required by law.
The manner in which 1^st Choice Nutrition will seek consent, whether express or implied, may vary depending on the sensitivity of the information and the reasonable expectations of the individual. An individual may withdraw consent at any time.
1^st Choice Nutrition will seek consent at the time of collection for the use or disclosure of the information collected. In certain circumstances, 1^st Choice Nutrition may seek consent after collecting information but before using it.
1^st Choice Nutrition will not require an individual to consent to the collection, use or disclosure of personal information beyond that required to fulfill the identified legitimate purposes for providing services to the individual.
In certain circumstances permitted or prescribed by law, 1^st Choice Nutrition may collect, use or disclose personal information without the knowledge or consent of the individual concerned. These circumstances include personal information:

• Accessible to the public;
• Whose collection or use is clearly in the interest of the data subject, from whom consent cannot be obtained in a timely manner;
• Required to investigate breach of agreement or law;
• Required to act in an emergency situation threatening the life, health or safety of a person;
• Useful for the recovery of a debt;
• Requested pursuant to a subpoena, warrant or court order.

Limiting Collection

1^st Choice Nutrition shall limit the amount and type of personal information collected to that which is necessary to fulfill the identified purposes and shall proceed by fair and lawful means.

Limiting Use, Disclosure, and Retention

Personal information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes.
Personal information that has been used to make a decision about an individual will be retained long enough to allow the individual to exercise his or her right of access to the information after the decision has been made and, in the case of a request for access or a challenge, long enough to exhaust any recourse to which the individual is entitled under the law. Personal information no longer required for the specified purposes will be destroyed, erased or kept anonymous.

Accuracy

1^st Choice Nutrition will use its best efforts to ensure that personal information is as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used.
1^st Choice Nutrition will use its best efforts to ensure that personal information is protected by security safeguards appropriate to the sensitivity of the information.

Security measures

1^st Choice Nutrition will protect personal information with security safeguards appropriate to the sensitivity of the information.
1^st Choice Nutrition will protect personal information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification, regardless of the format in which it is held. 1^st Choice Nutrition will make its employees aware of the importance of protecting the confidentiality of personal information and will ensure that, when personal information is removed or destroyed, unauthorized persons are prevented from gaining access to it. Depending on the format of the personal information, security measures may take the form of material precautions (e.g. locking filing cabinets), administrative precautions (e.g. security authorizations) or technical precautions (e.g. use of passwords).

Access to personal information

1^st Choice Nutrition will respond to any written request for access to information within a reasonable period of time, usually approximately ten (10) business days, depending on the complexity of the request and the information, and will assist anyone who informs 1^st Choice Nutrition that they require assistance in drafting such a request. 1^st Choice Nutrition may require the individual to provide additional information to enable it to inform the individual of the existence, use and disclosure of personal information.
1^st Choice Nutrition will usually provide the requested information free of charge. However, 1^st Choice Nutrition reserves the right to charge a fee, depending on the scope of the request and the measures required to collect the requested information. 1^st Choice Nutrition will inform the individual of the approximate fee required to fulfill the request and will only collect the information once payment has been made. The information requested will be provided in a form that is generally understandable. Wherever possible, 1^st Choice Nutrition will indicate the source of the information.
If an individual demonstrates that personal information is inaccurate or incomplete, 1^st Choice Nutrition will amend the information as required. If a challenge is not resolved to the satisfaction of the individual, 1^st Choice Nutrition will make a notation of the challenge. Where appropriate, 1^st Choice Nutrition will inform third parties having access to the information in question of any changes and any unresolved challenges.
In certain circumstances, 1^st Choice Nutrition may deny a request or restrict access to personal information it holds about an individual. Exceptions to access requirements will be limited and specific as permitted or required by law. 1^st Choice Nutrition will inform the individual requesting access, where permitted by law, of the reasons for denying or limiting access. Such reasons may include the fact:

• That the information contains details about other people;
• That the information is confidential commercial information;
• That the information, by its nature, must remain confidential;
• That the information was collected during an investigation for breach of agreement;
• That the information was collected as part of a dispute resolution procedure;
• That the information is protected by solicitor-client privilege;
• That any portion of the information, for one or more of these reasons, cannot be separated from the rest of the information.

Possibility of lodging a complaint regarding non-compliance with the principles

Any individual may challenge in writing 1^st Choice Nutrition’s compliance with the principles set forth below in its Privacy Policy by contacting 1^st Choice Nutrition’s Chief Privacy Officer at:

1^st Choice Nutrition
1361 Graham-Bell Street
Boucherville, Quebec
J4B 6A1
Attention: Chief Privacy Officer

1^st Choice Nutrition will investigate all written complaints. If a complaint is found to be justified, 1^st Choice Nutrition will take appropriate measures to correct the personal information and modify its policy or practices, if necessary.